Refund Policy

Last Updated: 5/12/2025

Smart Seat follows a transparent and fair refund policy.

1. Monthly Pass / Fee Refunds

Refunds are allowed only if:

• The service was not activated, or

• There was a technical issue preventing usage (verified by admin)

2. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind

• Partial usage of monthly pass

• Misuse of the system

• Wrong information provided by the user

3. Refund Process

Eligible refunds will be:

• Processed within 7–10 working days

• Credited to the original payment method

4. Contact

For refund requests, users must contact the library admin with valid proof.